Your Questions, Answered.
Is the entire offer free?
A one-time activation fee applies. It is $19.99 when you bring your existing number and enroll in AutoPay; $29.99 when you bring your number without AutoPay; $39.99 for a new number with AutoPay; or $49.99 for a new number without AutoPay. The Schok Volt, first two months of service, case and screen protector are included. Service is $40/month after the first two free months. Ask the store about any applicable taxes.
Is there a contract?
No. Selectel Wireless service is month to month, with no long-term service contract.
Is there a warranty on the phone?
Yes. Your phone comes with a one-year warranty. Contact our Troy US-231 team for warranty details and help with a warranty claim.
Can I change plans?
Yes. You can change plans anytime you want. Compare our monthly plans or ask our Troy US-231 team to help you choose a plan that fits your needs.
Can I keep my phone number?
Yes. Bring your existing number to Selectel and enroll in AutoPay for our lowest activation fee of $19.99. Ask the Troy US-231 team to confirm your number can transfer and what account information you will need before starting.
Can I get a new phone number?
Yes. You can get a new number with this promotion. The one-time activation fee is $39.99 with AutoPay or $49.99 without AutoPay. Bring your existing number and enroll in AutoPay to get the lowest activation fee of $19.99.
Do I have to enroll in AutoPay?
No. AutoPay is optional, but it helps you save on activation. Bring your number and enroll in AutoPay for $19.99 activation. Without AutoPay, activation is $29.99 when you bring your number or $49.99 when you get a new number.
What happens after the first two free months?
Service on the promotional plan is $40/month after the first two free months. You can change plans anytime. Our Troy US-231 team can help you review the available plans.
Can someone help me set up my new phone?
Yes. Visit our Troy US-231 store for help activating your phone, bringing your number to Selectel and getting started with your service.
Where is the Troy US-231 store?
Visit Selectel Wireless at 800 US-231 Suite A, Troy, AL 36081. We are open Monday–Friday, 9 AM–5 PM, and Saturday, 9 AM–2 PM; closed Sunday. Call (334) 473-0901 or view our Troy US-231 store page.